Frequently Asked Questions
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FAQs
Customers
What is a web hosting?
Hosting is the business of housing, serving, and maintaining files for one or more Web sites. It is also known as Web site hosting, Web hosting, and Webhosting. The fast Internet connection is more important than the computer space provided for Web site files.
What is a domain?
A domain name (or simply ‘domain’) is the name of a website. It is what follows “@” in an email address or “www.” in a web address. When someone asks how to find you online, you usually tell them your domain name.
Do you offer Hosting Services?
Yes, we do offer website hosting on our dedicated server.
Do you register domain?
No, for now we are currently working on it.
Product & Services
How long does it take to finish a project?
Every project has different time frame as some of the project may take up to 4 to 6 weeks and above. our team will always put their effort to speed up the process.
Do You sell hosting services?
Yes! we do. Our web hosting package is only exclusive to our subscription customer where they enjoy VIP pass on there servers.
Can i cancel a project?
Yes! you can. But also read our terms and conditions for project cancellation.
How do i ask for a refund?
Unfortunately, at this time all sale are final!
What's your customer care number?
+1 437 500 6309
Account Issues
What time do you open?
Monday – Friday 9 am-7 pm Eastern Standard Time by appointment only.
What other payment method do you accept?
We accept MasterCard, Visa, direct deposit, and Email transfer.
What is your Direct Deposit Payment Details
Institution Number:010Transit Number: 04322Account Number: 9961313
How do I detect fraudulently invoice, estimates, proposal and contracts?
All our payment transaction links arrive in your email link (crm.innocentmichael.com) make sure before accepting any contract or invoices. the website URL must match crm.innocentmichael.com.
How can i login my account?
Customers can login via https://crm.innocentmichae.com click on the customer login button on the top of our website.
How Long is the Contract ?
Our Contracts Ranges from 1 year Upward.
Whats Your Customer care Phone number?
Our customer care phone number is +1 437 500 6309.
Reset Client Password
Visit https://crm.innocentmichael.com/and click forget password to reset your password.
What happens to our information?
Please read Privacy Policy for more info.